MetaDefender Cloud CDR Degraded Performance in EU and US Regions

Incident Report for OPSWAT Services

Resolved

Sanitization/CDR may have returned errors with reason shown as "File is not sanitizable" between 3:00 PM UTC March 27th and 12:00 PM UTC March 28th. We have resolved this issue and apologize for any inconvenience.
Posted Mar 27, 2025 - 15:00 UTC